Privacy Policy

Last updated: May 27, 2026

1. Introduction

ESR Solutions ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit esrsolutions.net or engage our services.

2. Information We Collect

We collect: (a) information you submit via our contact forms — name, email, phone number, company, and message content; (b) technical data automatically collected via cookies and analytics — IP address (anonymized), browser, device type, pages viewed, and referral source; (c) communications you send to us.

3. How We Use Your Information

We use your information to respond to inquiries, deliver and improve our services, send service-related communications, comply with legal obligations, and — only with your explicit opt-in — send occasional marketing communications. We do not sell your personal data.

4. Data Retention

We retain inquiry and contact-form submissions for up to 24 months after last contact, unless a longer period is required by law or active client engagement. Analytics data is retained for 14 months in Google Analytics 4 and then automatically deleted.

5. Your Rights (GDPR & CCPA)

If you are an EU/UK or California resident, you have the right to: access the personal data we hold about you, request correction or deletion, object to or restrict processing, request portability, and — for California residents — opt out of any "sale" or "sharing" of personal information (we do not sell or share). To exercise any of these rights, email hello@esrsolutions.net. We will respond within 30 days.

6. Cookies & Analytics Opt-Out

We use Google Analytics 4 with IP anonymization enabled. You can opt out by installing the Google Analytics Opt-Out Browser Add-on, or by enabling "Do Not Track" / Global Privacy Control in your browser, which we honor.

7. Third-Party Services

We rely on: Google Analytics 4 (analytics), Web3Forms (contact form processing), Firebase Hosting (Google Cloud, content delivery). Each operates under its own privacy policy.

8. Security

We use industry-standard technical and organizational safeguards (TLS encryption in transit, access controls, principle of least privilege). No internet transmission is 100% secure; we encourage you to use strong, unique passwords and report any suspected compromise to us immediately.

9. Changes to This Policy

We may update this policy periodically. Material changes will be noted at the top of this page. Continued use of the site after changes constitutes acceptance.

10. Contact Us

Questions about this Privacy Policy or your data? Email hello@esrsolutions.net. ESR Solutions, Inc. — San Diego, CA.